Report an Issue the Right Way
When something breaks, the fastest path to a fix isn't a panicked message - it's a structured report. Watch this before contacting support.
Submit a usable diagnostic report
Follow the same sequence every time so the support team gets enough signal on the first message.
Step 1
Run the Pre-Check
Confirm the issue is repeatable, note what you clicked, and rule out obvious setup or connection errors.
Step 2
Document the Failure
Write down the exact action, the expected result, and what actually happened so support can reproduce it.
Step 3
Capture Full-Screen Evidence
Record a full-screen video or screenshot that shows the full browser window, URL, and any visible console or error state.
Step 4
Submit to Support
Send the report, your evidence, and any relevant account or workspace details to the support team in one message.
Ready to submit your report?
Email support with the full problem summary and your evidence attached so the team can reproduce the issue without a back-and-forth.
Report an Issue